Terms & Conditions

Returns policy

We hope you and your cat/dog will be delighted with your Simpsons Premium order. However if it arrives in an unsatisfactory condition you have the right to cancel within seven days of receipt of the goods. Please contact us on 01752 202182 at the earliest opportunity to arrange a return. Refunds will be made on the card used for the original purchase

Goods MUST be inspected upon delivery and refused if any damage is found. Failure to notify us of any visible damage may result in claims not being accepted after the item has been signed for. Any visible damage should be identified to the delivery personnel and noted on their delivery note at the time of refusal.

You may cancel your order at any time before we send the goods to you. Notification must be given to us by telephone or email. If given by email we must have received, read and acknowledged your email before the goods are dispatched for the cancellation to be considered effective. Refunds will be given on the card you used for the original purchase within 7 days.

If at any time you wish to return goods to us this must be done within 14 days of the date of initial purchase. Returns are done so at the buyer’s own expense. Goods must be returned in a saleable condition. Refunds will be made within 7 days of receipt of the goods on the card used for the original purchase

National delivery

Orders received before 2 pm are posted the same day ( Friday for Monday) and delivery is usually 24/48hrs. Bank holidays will delay your order by one or two days. Please only contact us if you have not received your order within 48 hours.